[QCLUG] Anyone Know if InternetRevealed Still in Business?

[John Brun]

As a federal employee I can assure you that bicycles are only rubbed 
with ham when the printer goes out.

John



Mark Riedesel wrote:
> Oh that explains everything, Solo was merely accepting Revealed's 
> customers money, but not necessarily providing Revealed customers with 
> "service". I recall experiencing a day of downtime a couple months 
> back, that must have been related to "billing".
>
> What exactly does a "wireless bridge" accomplish when your DSL 
> customers, err, I mean, DSL 
> acquired-money-givers-but-not-actually-customers, are without service? 
> If their refrigerator is having problems do they start rubbing their 
> bicycles with ham? That makes no sense whatsoever.
>
> The article references a "connection break", but isn't clear whether 
> it was physical, mismanagement, miscommunication, or the mysterious 
> "someone else's fault!" type. Of COURSE Revealed customers were 
> calling their offices, they changed all the contact phone numbers on 
> Revealed's site over to Solo's numbers, the article makes it sound 
> like customers were angrily DDoS'ing their poor little phone lines, 
> all over a mistake they weren't responsible for. Regardless of whose 
> fault it is, if customers are experiencing downtime, they're going to 
> call to find out what the problem is, especially if you don't bother 
> posting some sort of notice on the website (some people have 
> Blackberry/Cellphone/Internet at work), suck it up and deal with it.
>
> At least they managed to sneak in a little plug for WiMAX on January 
> 1st, incredible.
>
> grrrr
>
> -Mark
>
> On 10/13/07, *David D. Bergert* < dbergert@dbergert.com 
> <mailto:dbergert@dbergert.com>> wrote:
>
>     Article in the QC Times on this:
>
>      
>
>     http://www.qctimes.com/articles/2007/10/13/news/business/doc47104e5d1d539283145517.txt
>
>      
>
>     also from the article:
>
>      
>
>     "To complicate things, some Internet Revealed customers are under
>     the belief that Solo "bought out" Internet Revealed, which is not
>     the case, Tyrrell said. But as customers discovered this week that
>     their Internet access was down, many began calling Solo Direct
>     Connect and the former Internet Revealed phone number"
>
>      
>
>     db
>
>      
>
>     *From:* qclug-bounces@qclug.org <mailto:qclug-bounces@qclug.org>
>     [mailto: qclug-bounces@qclug.org <mailto:qclug-bounces@qclug.org>]
>     *On Behalf Of *Mark Riedesel
>     *Sent:* Friday, October 12, 2007 11:18 AM
>     *To:* qclug@qclug.org <mailto:qclug@qclug.org>
>     *Subject:* Re: [QCLUG] Anyone Know if InternetRevealed Still in
>     Business?
>
>      
>
>     They are still in business, at least they were last week. They're
>     now owned by Solo Connect ( http://soloconnect.com ), and I know
>     they've been having some problems but they're still in business.
>     Before the Solo acquisition they were always real good about
>     posting announcements on the site to clear up any questions about
>     possible service downtime or issues they may be having, it seems
>     that's no longer the case with Solo which is frustrating.
>
>     Last week my service was down for over 24 hours, and the mail
>     server was going nuts prior to that so I finally got frustrated
>     and just called Qwest and had them switch my ISP from Revealed to
>     nothing (essentially a Qwest IP without email service or anything
>     else).
>
>     Mark
>
>     On 10/12/07, *McKnight, Lee* <LMcKnight@bandag.com
>     <mailto:LMcKnight@bandag.com>> wrote:
>
>     Hello All,
>     We use Internet Revealed as our home ISP.  We have been without
>     ISP service for at least 3 days, the posted phone numbers are not
>     answered or roll over to FAX modems, and they have not responded
>     to an online trouble ticket.
>
>     Anyone know what's going on here?  I realize they have merged with
>     another company, but the non-responsive attitude has me worried
>     about their viability.
>
>     In case we have to switch, which ISP would you recommend for home
>     use?
>
>     Thanks, Mac……...
>
>
>
>     -- 
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>